Pre-Contract Information Form

This form is provided so that you are informed before your order becomes binding, as required by Article 5 of the Turkish Distance Contracts Regulation. By confirming your order you acknowledge that you have read this form and been informed of the points below. A copy of this form is sent to your e-mail address together with the Distance Sales Contract after the order is confirmed.

This English text is a translation provided for information. If it differs from the Turkish version, the Turkish version prevails.

1. Seller details

• Company name: The More Clinics Anonim Şirketi
• Address: Fener, 07160 Muratpaşa / Antalya, Türkiye
• Phone: +90 532 679 89 95
• E-mail: info@themoreclinics.com

You can send notices of withdrawal and complaints to the e-mail address above or through the contact page.

2. Main characteristics of the service

The name, main characteristics and any options of the membership you order are shown on the membership page and in the order summary before the payment step. Paid patient memberships (e.g. Elite) are monthly membership services with the scope published on the membership page.

3. Price, payment and currency

• The total price including all taxes and any discount applied is shown in the order summary.
• Stripe: international cards, Apple Pay and Google Pay; charged in the currency shown on the payment page (USD or EUR).
• iyzico and PayTR: cards issued in Turkey; charged in Turkish lira (TRY). The amount is converted at the rate applied at the time of the order (the Central Bank of the Republic of Turkey's foreign-exchange selling rate or the rate stated in the payment step) and shown before you confirm the payment. Depending on your bank, instalment options may be offered; the terms are shown on the payment screen.
• Monthly memberships paid with Stripe renew automatically every month until cancelled; memberships paid with iyzico or PayTR are one month paid in advance and do not renew on their own.
• For Stripe payments in a foreign currency, the bank that issued your card may add its own currency conversion or foreign transaction fees.

4. Performance

Memberships are activated in your account once the payment is confirmed.

5. Right of withdrawal

• Period: 14 days from the conclusion of the contract.
• How: notice in writing or on a durable medium within the period, to info@themoreclinics.com or the contact page.
• Refund: within 14 days of the Seller receiving your notice at the latest, to the card you paid with, through the same payment service provider (Stripe, iyzico or PayTR).

6. When there is no right of withdrawal

There is no right of withdrawal for services performed instantly in electronic form, or for services whose performance began with your consent before the withdrawal period ended (Distance Contracts Regulation, Article 15). See the Cancellation and Refund Policy for details.

7. Complaints and disputes

You can send complaints to info@themoreclinics.com, call +90 532 679 89 95 or use the contact page. In a dispute you may apply, within the monetary limits announced each year by the Ministry of Trade, to the Consumer Arbitration Committee at your place of residence or where the transaction took place, and above those limits to the Consumer Court after the mediation process required by law.

8. Personal data

The personal data you share for your order are processed in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK); see the Privacy Policy for details.